Follow the onscreen instructions to start diagnosing any issues with the device's audio. If the sound from the speaker is still low or inaudible, open the Support app and select Troubleshooting. Make sure that the speaker is not blocked by a protective case or other foreign objects and that it is not covered with dust or dirt.If so, please remove the protective case or clean the grid with a soft brush and check if the speaker sound returns to normal. If it is incompatible, it may cause the headset icon to be displayed incorrectly. If the issue persists, restart your phone and check if the headset icon is still displayed.Also, check both the headset port and the jack for liquid, moisture or other substances that may affect its normal functioning.If you are using a headset adapter, make sure it is compatible with your device.
If the headset icon is displayed on your device, no sound will be played on the speaker, even if the headset is not connected.To solve this, try plugging and unplugging the headset to check whether the headset icon is displayed correctly. If, when playing music or games or watching videos, the sound from the speaker is too low or inaudible or other noises can be heard, please follow the troubleshooting steps below.
